Thousands of Blue Cross and Blue Shield customers in North Carolina can expect refunds in the coming weeks. The company has acknowledged what officials say are the most serious system failures in decades.
Blue Cross CEO Brad Wilson is apologizing to customers and promising to refund any money wrongly drafted from customers' bank accounts.
The Chapel Hill insurer has been dealing with the problem for a week, shortly after individual policies under the Affordable Care Act went into effect Jan. 1.
The News and Observer of Raleigh reports some customers were upset when they couldn't confirm whether they were insured.
Wilson says about 25,000 customers were accidentally put into the wrong health plans. He says the company took the wrong amount from the bank accounts of about 3,200 customers.
Wilson adds Blue Cross will need until the end of this week to resolve the situation.
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