The Seattle company that has been processing rebates to Duke Energy customers who donate old appliances has gone out of business, leaving thousands of residents with bounced rebate checks and defunct refrigerators.
The rebate program helps customers replace older appliances with newer, high-efficiency models.
Duke Energy filed a letter Wednesday with the North Carolina Utilities Commission, saying the unexpected insolvency of Jaco Environmental has stranded customers of multiple utilities in 35 states.
Duke representatives say the company will reimburse all affected customers with their $50 rebates and make up any bank charges for bounced checks.
The News and Observer of Raleigh reports the company is asking customers not to cash their rebate checks until further notice.
Duke has also temporarily suspended its appliance recycling program until it can find another contractor to administer the service.
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