Companies know that when they screw up big time they need to issue an immediate and comprehensive apology. But what about the smaller stuff? If a company gets your order wrong or sends you a faulty product, what should they do? That's the topic of a new paper on the economics of apologies. A group of economists partnered with the ride-sharing app Uber to try and figure out the most effective way for a company to apologize to a wronged customer.
Music by Drop Electric. Find us: Twitter/ Facebook.
Subscribe to our show on Apple Podcasts, PocketCasts and NPR One.
Copyright 2018 NPR. To see more, visit http://www.npr.org/.9(MDAxODcyMTgzMDEyMTgxMTY5NjYxN2I4OQ004))
300x250 Ad
300x250 Ad