Federal authorities are investigating a near-collision at Chicago's Midway airport between a Southwest 737 and a small business jet. The 737 was landing when the business jet entered the runway.
Southwest Airlines is expected to say more this week about its major change to assigned seats. It’s part of a larger shift across the industry to maximize revenue, even if it makes boarding slower.
Southwest President and CEO Bob Jordan says research shows passengers “overwhelmingly prefer” an assigned-seat system. He also pledged to improve the airline's financial performance.
The extreme heat searing the U.S. this summer is having an unexpected consequence thousands of feet in the air: It's causing some beverage cans on Southwest Airlines flights to burst when opened.
The U.S. Transportation Department ordered Southwest Airlines to pay a $140 million civil penalty as part of an agreement over operational failures that stranded millions of passengers a year ago.
A major blizzard set off a series of issues last year that forced the airline to cancel more than 16,000 flights, stranding passengers across the U.S. Southwest says this year will be different.
No airline currently offers cash compensation in addition to refunds or amenities. The White House plans to change that. The move comes after a chaotic holiday travel season.
NPR obtained Chief Operating Officer Andrew Watterson's prepared testimony for his scheduled appearance before a Senate committee to discuss what led to thousands of flights being canceled.