After Passenger Dragging Last Year, Airlines Improved Performance
But cramped seats, cutbacks on freebies and extra fees weren't measured in the report and are wearing on airline travelers.
United Airlines
Dog Dies In Overhead Bin On United Flight; Airline Apologizes
The incident prompted shock, outrage and sadness, particularly after it emerged that a flight attendant had required a family to put their young dog in the overhead bin for a three-hour flight.
Officers Fired After Forcible Removal Of United Airlines Passenger
David Dao, a 69-year-old Kentucky doctor, was injured as he was dragged from a United Express flight in April. Video taken by fellow passengers went viral, sparking outrage.
United Apologizes As Another Passenger Loses Seat, This One A Toddler
Shirley Yamauchi had to hold her 2-year-old on a flight from Houston to Boston, despite having bought him a ticket. United Airlines said it failed to properly scan the boy's boarding pass.
Members Of Congress Are Annoyed By Air Travel, Too
At a House Transportation and Infrastructure Committee hearing on airline customer service, representatives expressed their personal frustrations with the vagaries of flying on U.S. airlines.
'It Was A Mistake Of Epic Proportions,' United CEO Testifies
"Clearly our policies broke down," Oscar Munoz told the House Transportation Committee regarding an incident in which a passenger was dragged off a flight.
United Airlines Settles With Passenger Dragged From Plane
Terms of the settlement have not been released. United promises changes in the way it deals with passengers.
Bridal Couple Removed From United Airlines Flight Without Incident
A couple flying to Costa Rica for their wedding were removed from a flight on Saturday. The airline said the passengers repeatedly attempted to sit in upgraded seating that they did not purchase.
Rival Airlines Pounce On United's Bad Press
United Airlines has a PR disaster on its hands after a passenger was violently removed from a flight to make room for crew. For other airlines, it's a PR opportunity.
The United Airlines Fiasco: How Game Theory Could Help
The fiasco with United dragging a passenger off its plane illustrates the problem of enticing people to voluntarily give up their seats. We talk to game theorists about some options.