Francis invited survivors of clergy abuse to the Vatican so he could apologize and listen. Juan Carlos Cruz says he told the pope, "I don't want this to be a public relations exercise."
An article by an avowed atheist quoted the pontiff allegedly saying, "Hell does not exist." That set social media aflame and now the Vatican is reminding believers that bad people go to a bad place.
The pope has focused on the poor and boosting interfaith dialogue. But he has attracted criticism over his handling of issues including clerical sex abuse and the status of women in the church.
Pope Francis questioned survivors' accounts and defended a Chilean bishop accused of a coverup. But the Vatican announced Tuesday that a top envoy will now look into survivors' claims.
The pope said it was only after he accused sexual abuse victims of slander and demanded proof of an alleged coverup that he realized his words were like "a slap in the face" to those who had suffered.
Pope Francis was stung by a sexual abuse scandal in Chile, where the Church is losing sway and people are embracing social norms opposed by the Vatican.
At least five churches have been vandalized since Friday ahead of Francis' visit, some with firebombs as anger persists years after a major sex-abuse scandal that many see as a coverup by the Vatican.